Shipping policy
Order Processing:
We aim to process all orders within 1-3 business days.
Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.
Shipping Time:
Our shipping time is generally 7-10 business days for the United States and 10-14 business days for International / European Countries.
There are some factors affecting shipping that are beyond our control, including:
- Weather conditions
- Holiday seasons
- Errors by the shipping company
Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.
Taxes and Duties:
Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.
Important: BestBarkLife cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.
Order Cancellation:
If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.
Couriers:
Couriers we use (but not limited to) include Royal Mail 1st Class, Royal Mail 2nd Class, Evri Courier (previously My Hermes), 4PX Express, YUN Quick Express etc.
Available payment methods:
All major debit/credit cards, including Visa, MasterCard, American Express, Discover, etc.
PayPal.
After checking out, your preferred payment method will be charged immediately for the full amount of your purchase (product cost plus shipping charges, if applicable). Please note that it may take up to 2-3 business days for the charge to appear on your account statement, depending on the policies of your chosen payment provider.
We must receive payment in advance before your order can be processed and the goods can be dispatched, unless we have agreed otherwise in advance in writing.
How secure is my personal information?
BestBarkLife adheres to the highest industry standards to protect your personal information.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is commonly used for securely processing payments. Your credit card information is never stored and only used to complete the requested transaction.